74 Annan Road, Dumfries, DG1 3EQ
01387 248 505

Terms & Conditions

Décor Hire Service for Weddings, Parties and Corporate Events

Terms and Conditions

1. These terms

1.1 These are the terms and conditions on which we, Tantrum Events, supply goods from our website to you.

1.2  Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will supply goods to you, how you and we may change or end the contract, what to do if there is a problem with the goods supplied to you and other important information. If you think that there is a mistake in these terms, please contact us to discuss the same as soon as possible.

2. Information about us and how to contact us

2.1  We are Tantrum Events Ltd , trading as Tantrum Events Ltd, 74 Annan Road, Dumfries, Scotland.  DG1 3EQ  

2.2  How to contact us. You can contact us in the following ways:

a) by telephoning our  team on 01387 248505

b) by email : info@tantrumevents.co.uk or

c) or by writing to us at Tantrum Events, 74 Annan Road, Dumfries DG1 3EQ

We will endeavour to respond to you within 1 day of your correspondence and in this respect we note our operating hours of Tuesday-Friday 10am-4pm and Saturday 10am-2pm. We note that during busy periods, such Christmas or prior to public holidays, we may take longer to respond. This does not however affect your statutory right under these terms and conditions.

2.3 How we may contact you. If we have to contact you we will do so by telephone (if provided) or by writing to you at the email address or postal address you provided to us.

2.4   “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2   If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and we will endeavour to provide you with a full refund of any monies taken from your account within 3 working days.

3.3 Pursuant to clause 3.2, we may not be able to supply you with goods if they are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of goods or because we are unable to meet a delivery deadline you have specified.

4. Our Goods

4.1  Although we have made every effort to display goods and colours accurately, we cannot guarantee that the colour of the goods shown on our website accurately reflects the colour of the goods delivered.

4.2 Although we have made every effort to be as accurate as possible with the sizes, weights, capacities, dimensions and measurements indicated on our website, there may be a 2% tolerance in the information provided.

4.3 It is your responsibility to carefully read the care and health and safety instructions shown on our website for the goods you purchase.

5. Personalisation of Goods  

5.1 Where you choose to personalise goods from our website, you agree not to upload and/or email to us any material which might:

a) infringe anyone’s copyright or other right, including trademarks;

b) contravene any applicable law;

c) cause annoyance, inconvenience or distress to any person;

d) harass, upset, embarrass or alarm any person; and in the event that it does, you agree to hold us harmless from any third party claim on a full indemnity basis.

5.2 Pursuant to clause 5.1, where we deem that your personalisation of the goods could affect the integrity or reputation of our business, we shall be entitled to refuse or cancel your order and refund you any money already paid. This will automatically end our contract with you.

6. Your rights to make changes  

6.1 If you wish to make a change to the goods you have ordered please contact us prior to dispatch and we will let you know if the change is possible. If the goods have been personalised and the order has already been processed, changes to your order will not possible.

6.2 Pursuant to clause 6.1 above, if it is possible to make changes to goods ordered, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask that you confirm whether you wish to proceed with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9).

6.3 When buying personalised goods, please review the content and information provided to us  carefully. Where incorrect information has been given and the order has already been processed, we will be unable to make any changes, but you will remain liable for the cost of the goods and will not be entitled to cancel the contract with us.

7.  Our rights to make changes

7.1 Minor changes to goods. We may change the goods to:

a)  reflect changes in relevant laws and regulatory requirements; and

b)  implement minor technical adjustments and improvements. These changes will not affect your use of the goods.

7.2 Substitute goods. We reserve the right to substitute goods with a similar item, if goods are out of stock or we no longer stock the requested product. We will use reasonable endeavours to contact you prior to dispatch to give you the option to cancel the order or accept the substitute.


8.1 If your order is placed more than 48hours in advance of your collection date – your goods will be ready at 10am on your selected date of collection.  If your order is place 24hours in advance – your goods will be ready at 12noon on our selected date of collection.   Our shop is open 10am-4pm Tuesday-Friday and Saturday 10am-2pm.  It is your responsibility to collect your order on the selected date and before our premises closing at 2pm/4pm.  

8.2  If you cannot achieve your collection date your goods will be held for you but we cannot take responsibility for the condition of your balloons if you have ordered a limited flying life product.         


9.1   If you need to cancel your order please Telephone our team on 01387 248505.  We will asses whether a credit

can be offered.  We are under no obligation to offer a credit but will endeavour to be as fair as possible depending on time frame, whether materials have been ordered etc. 

9.    Price and payment

9.1  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you order.

9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.3  VAT receipts. If you require a full VAT receipt, please contact us on 01387 248505 or by email to info@tantrumevents.co.uk  

9.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the good’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

9.5 When you must pay and how you must pay. We accept payment by debit card, credit cards or paypal. You must pay for the goods before we process your order .

10. Our responsibility for loss or damage suffered by you

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill; and for defective goods under the Consumer Protection Act 1987.

10.2 Total Liability. Notwithstanding clause 13.1, our total liability to you will be the cost of the goods purchased by you.

11. How we may use your personal information

11.1 How we may use your personal information.  We will only use your personal information as set out in our privacy policy provided on our website.

12. Other important terms

12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure, as far as lawfully possible, that the transfer will not affect your rights under the contract.

12.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any clause or part clause of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but shall not affect the validity and enforceability of the rest of the terms and conditions.

12.4 if any provision or part provision of this agreement is deemed deleted under clause 15.3, the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

13.  Local Balloon Deliveries/ Collections in Person

13.1 We offer to supply gifts and balloons with customer’s ideas in mind. Balloon stacks and helium filled bouquets will be secured to a weight. A member of our team will personally hand deliver your gift to the address given at time and day requested. Should this address be vacant, we will leave a card to request collection from our premises.

13.2 Where orders are collected in person. Orders are quality checked prior to collection/delivery. Once handed over to client, Tantrum Events Ltd are no longer liable for any damage or loss of any kind. All preorders are inflated 24hours prior to collection to allow adequate time for any manufacture flaws to present and be rectified. Any same day orders are at client’s own risk

13.3 We use high quality balloons but ultimately balloons are not a permanent art form and they degrade, age and are susceptible to all external factors for their condition. Balloons can be effected by the environment (heat, sun, rain, cold etc) or the sources of those, (radiators, fans, humans, pets, sharp objects and so on. It is not the responsibility of Tantrum Events Ltd for the care of those balloons once the displays have been handed over to the customer.

13.4 Balloons are not toys. Children and pets should be supervised around balloons at all times. They should never be chewed on and burst balloons can be a choking risk so these should be disposed of immediately. Helium gas from balloons should never be inhaled as ultimately this could result in death.